Privacy Policy
This privacy policy describes how Aussie Solar Solutions handles your personal information when you use our online platform, visit our site, or use our services.
We are committed to protecting your privacy and handling your data transparently and securely. This policy explains what information we collect, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
Information We Collect
We may collect information from you in several ways:
Information you provide directly to us: This includes information you give us when you fill in forms on our site, register for an account, subscribe to services, place an order, contact us, or provide details during interactions related to our solar panel installation, maintenance, repair, energy storage, energy efficiency consulting, off-grid systems, or solar hot water services. This information might include your name, address, contact details, property details relevant to installations, and payment information.
Information we collect automatically: When you visit our site, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or services that you view, what websites or search terms referred you to the site, and information about how you interact with the site.
Information from other sources: We may receive information about you from other sources, such as business partners or publicly available sources, which we may combine with information we have collected directly from you.
How We Use Your Information
We use the information we collect for various purposes:
To provide and manage our services: Including processing your requests, completing transactions, scheduling installations or services, and managing your account.
To communicate with you: Responding to your inquiries, sending you information about your service, updates, or important notices.
To improve our services and site: Understanding how you use our site and services to enhance user experience, troubleshoot issues, and develop new features or offerings.
For marketing and promotional purposes: With your consent, sending you information about our services, promotions, or news that may be of interest to you.
To comply with legal obligations: As required by law or regulation.
For security and fraud prevention: Protecting our site, services, and users from malicious activity.
Legal Basis for Processing
We process your personal information based on several legal grounds, as permitted by applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant:
Your consent: Where you have given us clear consent to process your personal data for a specific purpose.
Performance of a contract: Where processing is necessary for the performance of a contract to which you are a party, such as providing solar installation or maintenance services you have requested, or taking steps at your request before entering into such a contract.
Legal obligation: Where processing is necessary for compliance with a legal obligation that applies to us.
Legitimate interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. This includes purposes such as improving our services, managing our business, preventing fraud, and direct marketing where permitted by law.
Sharing Your Information
We may share your personal information with third parties in certain circumstances:
Service providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform functions on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are obligated to protect your information and use it only for the purposes for which it was provided.
Business transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Legal requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) act in urgent circumstances to protect the personal safety of users of the service or the public, or (iv) protect against legal liability.
With your consent: We may disclose your personal information with your consent.
Data Security
We take reasonable measures to protect the information we collect from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is ever completely secure, so we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These may include the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete personal information.
- Request erasure of your personal information.
- Object to the processing of your personal information.
- Request restriction of processing of your personal information.
- Request the transfer of your personal information to another party.
- Withdraw your consent at any time where processing is based on consent.
- File a complaint with a data protection authority.
To exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Cookies and Similar Technologies
Our site may use cookies and similar technologies to collect certain information automatically. This helps us provide a better user experience and analyse site usage. You can control cookies through your browser settings.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will post the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.
Contact Us
If you have questions about this privacy policy or our data practices, you can contact us at our physical address:
Aussie Solar Solutions
37 Murray Street, Suite 14
Perth, Western Australia, 6000
Australia